Privacy Policy

Demo Company (“Demo Company,” “we,” “us,” or “our”) is a plumbing services company based in San Diego, California. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. By providing your information to us, you consent to the practices described in this policy.

We may collect the following types of information:

• Contact information: name, phone number, email address, and service address when you request service or contact us.
• Service information: details about the plumbing work requested, appointment history, and job notes.
• Communications: the content of calls, text messages, and emails you send to us.
• Website data: IP address, browser type, pages visited, and usage data collected through cookies and similar technologies.

We use your information to:

• Provide, schedule, and perform plumbing services you request.
• Communicate with you about appointments, estimates, and service.
• Send you service reminders, promotions, and updates via SMS text message, email, or phone calls, consistent with your consent.
• Process payments and maintain billing records.
• Respond to inquiries and provide customer support.
• Improve our services, website, and customer experience, and comply with legal obligations.

Consent to receive SMS messages. By providing your mobile phone number to Demo Company — whether through our website, by calling us, by texting us, or by checking a consent box — you expressly consent to receive automated and non-automated SMS text messages from Demo Company at that number. These messages may include appointment reminders, service updates, follow-ups, promotional offers, and other communications related to our services.

Message frequency. Message frequency varies based on your interactions with us. Typically you may receive up to a few messages per month, though service-related messages may be more frequent during an active job.

Opt out. You may opt out of receiving SMS messages at any time by replying STOP to any message we send. You may also opt out by emailing us or calling us at 512-345-6565. After opting out you may reply HELP for assistance or contact us directly.

HELP. Reply HELP to any message for help, or contact us at 512-345-6565.

Carrier fees. Message and data rates may apply. You are responsible for any message and data charges your mobile carrier may bill you for messages received from us. Contact your carrier for details on your plan.

Carriers supported. We are not associated with any specific mobile carrier. SMS delivery is attempted on all major U.S. wireless carriers, but we do not guarantee delivery.

Minimum age. You must be at least 18 years old or have the account holder's permission to consent to receive SMS messages from us.

We do not sell your personal information. We may share your information with:

• Service providers: third parties that support our operations, such as SMS/text messaging platforms, scheduling software, payment processors, and hosting providers, under agreements requiring them to protect your information.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• Legal compliance: when required by law, court order, or to protect our rights and safety.

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for the period required by California law.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the “sale” or “sharing” of personal information. We do not sell or share your personal information as defined by California law. To exercise your rights, contact us at 512-345-6565.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services or continued consent to receive messages after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us:

Demo Company
San Diego, California
Phone: 512-345-6565
Email: privacy@democompany.example